Delivery & Returns

WHAT ARE THE SHIPPING CHARGES?

WITHIN THE UK:

• Shipping charges will be calculated at checkout.

• Delivered by Royal Mail Post or Parcelforce’s 48hr delivery service

• Usually dispatched within 2-3 working days

As a guide:

• Greeting cards/Dog Prints/Framed Dog Prints/Small Limited Edition Prints - £3.95

• Large prints/framed prints - £5.95

THE REST OF THE WORLD:

I’m afraid we don’t ship outside of the UK.

HOW LONG BEFORE MY ITEM IS DISPATCHED?

We aim to dispatch your order within 2-3 working days, but please be aware that this may be slightly longer at times.  If you require your order by a specific date, please contact us and we will do our best to accommodate you.  

HOW DO I TRACK MY PARCEL?

FOR ORDERS SENT VIA PARCELFORCE:

When your order has been shipped you will receive an SMS or email from Parcelforce, along with a consignment number and link to track the status of your parcel. You should receive a second SMS notification or email on the morning that your order is out for delivery with a 1 hour delivery time slot.  Through Parcelforce’s tracking link, you also have the option to change delivery day, or request that your order is left in a safe place or with a neighbour.

FOR ORDERS SENT VIA ROYAL MAIL:

Unfortunately, these are not tracked.  Royal Mail aims to deliver first class post next day, but please allow 2-3 days from dispatch for delivery. 

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

Items sent with Parcelforce are sent on a 48hr service (once dispatched). 

Items sent with Royal Mail: Royal Mail aims to deliver first class post next day, but please allow 2-3 days from dispatch for delivery.

CAN I CHANGE MY DELIVERY ADDRESS?

Yes, as long as the item has not been shipped. Once the item is shipped, delivery address cannot be altered.

CAN I HAVE MY ORDER DELIVERED TO AN ADDRESS OTHER THAN MY INVOICE ADDRESS?

Yes, just simply select a separate delivery address at the check out.